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Open road lending11/24/2023 ![]() It would seem as though if this was a requirement It would have been told to me on that this was required when they saw my drivers license to begin with - why wait until. I spent from 8 am to 1:30 pm at the Secretary of State and then provided them with the ID. I was told I would receive a $100.00 gift card for the inconvenience. My previous rate wasn’t even 12%! So I had to take a day off work. The loan care agent even went as far to tell me they would raise my interest rate over 12% if I didn’t. On 5-31-2018 all of a sudden my VALID Michigan drivers license was no longer acceptable and I was told I had to get a drivers license out of the state of Illinois, where I live part of the year, despite having a valid drivers license from Michigan - mind you I purchased the vehicle in Illinois while having an out of state ID. I was told all documents were approved on 5-21-2018. on to issue #2 LIE #2 - Identification & Gift Card During our first conversation I was asked to send in various documents, first being my valid drivers license which I submitted to them on 5-18-2018. MORAL: READ YOUR LOAN DOCUMENTS CAREFULLY AND BEWARE OF BAIT and SWITCH. After referring to the proof she admitted that she misspoke but it is actually 6.7%. I asked about this inaccuracy and was told I wasn’t told that. I said ok and she sent me the loan documents. ![]() I have written documentation from the loan care agent of this that the interest rate was reduced to 6.49%. I asked specifically if lowering the payment term would lower the interest and she said no - this is a lie. ![]() I asked the loan care agent if they could do any better than that and she checked and said they could do 6.49%. Lie #1: Intrest rate When I initially applied I was told my interest rate would be 7.29% with a 72 month term. We seek to WOW our customers, our co-workers, our vendors, our partners, and in the long run, our investors.The entire process was a nightmare. We are not an average company, our service is not average, and we don’t want our people to be average. You must do something that’s above and beyond what’s expected. WOW is such a short, simple word, but it really encompasses a lot of things. Valuesĭeliver World Class Service – We refer to world class service as the “WOW factor”. It is our desire to be the premier auto finance destination on the web. We support a positive corporate culture that is both dynamic and challenging, serving as inspiration for personal and professional growth. ![]() We are committed to the highest level of integrity and respect in all aspects of our business and professional conduct. These are the things that set us apart from the others. Our Goal is to exceed the expectations of our partners and customers in our commitment to providing excellent products and world class customer service. ![]() To treat others as we want to be treated: treating all our business associates and customers with respect, fairness, and integrity caring for and listening to them professionally serving them always being a model of working hard and striving toward excellence. Our mission is to honor God in all we do by providing automotive financial services of a superior quality to our customers and become the premier automotive finance destination on the web by providing world class service to our customers and partners. ![]()
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